Essential Functions

Attendance & Professional Standards 

• Maintain consistent attendance and punctuality. 

• Work a full-time schedule of 40 hours per week. 

• Be available to work flexible hours, including scheduled evening outreach shifts (9:00 PM–1:00 AM) and occasional weekends. 

Participant Intake, Assessment & Case Management 

• Conduct structured intake and risk/needs assessments for participants. 

• Co-develop individualized Safety & Stability Plans with program participants. 

• Provide ongoing case management and follow-up support. 

• Maintain accurate documentation in Apricot 360.

• Administer participant surveys and assist with program evaluation. 

Service Navigation & Stabilization Support 

• Connect participants to housing assistance, healthcare, mental health therapy, legal services, transportation support, and workforce development resources. 

• Assist participants in accessing emergency stabilization resources, including hotel support, transportation assistance, and communication tools when needed. 

• Facilitate warm referrals to internal programs and external partners. 

• Support participants in navigating complex systems and overcoming barriers to care. 

Rapid Community Response 

• Coordinate and participate in rapid response efforts following incidents of violence or hate-motivated harm affecting community members. 

• Provide crisis follow-up and connect individuals to stabilization services. 

• Support community communication and outreach following incidents of violence. 

Healing Services & Mental Health Linkage 

• Connect participants to trauma-informed, culturally relevant mental health therapy and healing-centered services. 

• Support healing circles and peer-led support spaces. 

• Help ensure participants have access to ongoing healing and wellness resources. 

Leadership Development & Empowerment Programming 

• Support implementation of the Empowerment Workshop Series, including workshops on trauma recovery, self-advocacy, violence prevention, and empowerment self-defense. 

• Identify participants who may benefit from deeper engagement or peer leadership roles. 

• Mentor participants who are interested in leadership development and community advocacy.

Work Environment and Conditions

This position combines office-based coordination and field-based outreach. 

Typical Time Split: 

• Approximately 30% field outreach 

• Approximately 70% office coordination and documentation 

Field settings may include environments involving trauma exposure, substance use, and unpredictable situations. 

Minimum Qualifications – Knowledge, Skills & Abilities 

• Experience in case management, peer support, harm reduction, violence prevention, or direct service. 

• Ability to coordinate multiple participant cases simultaneously. 

• Strong time management and organizational skills. 

• Ability to respond quickly to emerging incidents and shifting priorities. 

• Comfortable using digital case management systems and Microsoft Office. 

• Commitment to trauma-informed and culturally responsive practices.

Preferred Qualifications

• Lived experience within TGI communities strongly preferred. 

• Bilingual English/Spanish strongly preferred. 

• Experience working with unhoused individuals, immigrants, or survivors of violence. 

• Familiarity with Apricot 360 or similar systems. 

We value lived experience and community leadership as highly as formal credentials.

Professional Competencies

• Ability to synthesize complex participant needs and communicate clearly with service providers. 

• Ability to prioritize urgent cases while maintaining documentation standards. 

• Exceptional attention to detail. 

• Strong interpersonal and boundary-setting skills. 

• Ability to maintain confidentiality and ethical standards.

• Ability to remain calm and grounded in high-pressure environments.

• Ability to maintain professional boundaries and confidentiality.

Transportation Requirements

Must have reliable transportation and valid California Driver’s License. 

If using a personal vehicle for outreach or off-site visits, proof of valid driver’s license and current automobile insurance is required. 

Physical Requirements

While performing this job, the employee may:

• Sit, stand, and walk for extended periods. 

• Frequently drive. 

• Lift and carry materials up to 20 lbs. 

• Engage in active field-based outreach.

Mental Requirements

This role requires the ability to: 

• Manage constant interruptions and shifting priorities. 

• Respond to crisis situations. 

• Work in environments involving trauma exposure. 

• Maintain professional boundaries and emotional regulation. 

Benefits

Full-time employees are eligible for: 

• Health, dental, and vision benefits 

• 401(k) retirement plan 

• Paid sick leave and vacation in accordance with California law 

• Professional development and mentorship opportunities 

• Opportunities for advancement within the organization & reflective supervision and staff support