Essential Functions

Attendance & Professional Standards 

• Maintain consistent attendance and punctuality. 

• Work a full-time schedule of 40 hours per week. 

• Be available to work flexible hours, including scheduled evening outreach shifts (9:00 PM–1:00 AM) and occasional weekends. 

Community Outreach and Engagement 

• Conduct peer-led outreach in high-impact areas, including encampments, motels, shelters, hospitals, and areas where survival economies are present. 

• Build trust-based relationships with community members at elevated risk of gun violence victimization. 

• Distribute essential resources such as hygiene kits, clothing, communication devices, safety kits, and other support items. 

• Share information about violence prevention, available services, and safety resources during outreach activities.

• Identify individuals who may benefit from program services and support warm handoffs to the Navigation Specialist. 

• Support participant recruitment for workshops, healing circles, and other program activities. 

Participant Engagement and Retention 

• Conduct follow-up outreach and check-ins with program participants to maintain engagement.

• Support appointment reminders and help participants stay connected to services.

• Assist participants in overcoming barriers that may prevent access to services or program participation.

• Support outreach re-engagement with participants who may disengage or experience instability. 

Rapid Community Response and Stabilization Support 

• Assist program staff in rapid response efforts following incidents of community violence or hate-motivated harm.

• Support outreach efforts in hospitals, shelters, encampments, or other community locations following incidents of violence.

• Assist with distribution of emergency resources including clothing, communication tools, hygiene items, and other stabilization supplies. 

Workshop and Leadership Development Support 

• Assist with logistics and participant outreach for the Empowerment Workshop Series.

• Support healing circles and peer-led community gatherings.

• Help identify participants who may benefit from deeper engagement or peer leadership opportunities.

Work Environment and Conditions

This position is hybrid, combining office-based coordination and field-based outreach.  

Typical Time Split (may vary): 

• Approximately 40% field outreach 

• Approximately 60% office coordination and participant documentation 

Field environments may include settings with trauma exposure, substance use, unpredictable behavior, and emotionally intense situations. 

Minimum Qualifications – Knowledge, Skills & Abilities 

• Experience in community outreach, peer support, or direct service preferred.

• Strong interpersonal and communication skills.

• Ability to build trust with individuals facing complex life circumstances.

• Ability to manage multiple responsibilities in a fast-paced environment.

• Comfortable using computers, tablets, and Microsoft Office.

• Commitment to trauma-informed, culturally responsive practices. 

Preferred Qualifications

• Lived experience within TGI communities strongly preferred. 

• Bilingual English/Spanish strongly preferred. 

• Experience working with unhoused individuals, immigrants, or survivors of violence. 

• Familiarity with Apricot 360 or similar systems. 

We value lived experience and community leadership as highly as formal credentials.

Professional Competencies

• Strong organizational skills and attention to detail.

• Ability to remain calm in high-pressure environments.

• Ability to work independently and collaboratively.

• Strong boundary-setting and confidentiality practices. 

Transportation Requirements

Must have reliable transportation and valid California Driver’s License. 

If using a personal vehicle for outreach, proof of valid driver’s license and automobile insurance is required. 

Physical Requirements

While performing this job, the employee may:

• Sit, stand, and walk for extended periods. 

• Frequently drive. 

• Lift and carry materials up to 20 lbs. 

• Engage in active field-based outreach.

Mental Requirements

This role requires the ability to: 

• Manage constant interruptions and shifting priorities. 

• Respond to crisis situations. 

• Work in environments involving trauma exposure. 

• Maintain professional boundaries and emotional regulation. 

Benefits

Full-time employees are eligible for: 

• Health, dental, and vision benefits 

• 401(k) retirement plan 

• Paid sick leave and vacation in accordance with California law 

• Professional development and mentorship opportunities 

• Opportunities for advancement within the organization & reflective supervision and staff support